If your newly created Foursquare place is not yet appearing in WhatsApp Business (or is showing an outdated location), it is important to understand the process by which partner apps license and update our data.
The display of location information is ultimately controlled by WhatsApp, but the issue often falls into three main areas: Waiting period, inclusion criteria, or data conflict.
- The Waiting Period: Being patient is key
After you create or edit a place on Foursquare, it does not instantly appear on partner apps like WhatsApp.
This data transfer and integration process takes time and is controlled by the partner's refresh schedule.
Timeframe: The propagation process can range from a few days to several weeks.
Best Practice: While waiting, continue to enhance your place on Foursquare by adding high-quality photos, customer tips, and check-ins. High engagement increases the likelihood that your venue will be selected and prioritized during the partner's next refresh cycle.
- Criteria for partner inclusion
Partner apps like WhatsApp select only a limited number of places from our massive Foursquare database based on specific quality and completeness standards. Not all places are included.
For the highest chance of inclusion, ensure your Foursquare listing meets these required criteria:
Complete Address: The business page must have a full and accurate address (including street number, city, and zip code) to ensure accurate placement.
Engagement Threshold: A certain number of check-ins and tips are often required to establish the venue's popularity and legitimacy within the community.
Establishment Duration: The business page must have been in Foursquare's database for a specified minimum duration to verify it is a well-established, non-temporary location.
- When to contact support
If your location still doesn't appear on WhatsApp after waiting an adequate period, the issue is likely rooted outside of Foursquare's control.
If the location is open and valid in Foursquare, it is most likely an issue on the partner app side, and should be resolved on their end.
If Your Location is Not Showing:
Regrettably, Foursquare does not have insight into the internal workings of our partner applications and we cannot influence their data selection or rectify internal bugs on their platform. If the information still hasn't updated, you should reach out to their support directly for assistance.
If an INCORRECT Location is Showing:
If you see that a different, incorrect listing is appearing at your exact address on one of our partner apps, please share this information with us. This suggests a potential data conflict on our end, and we will immediately investigate the data integrity issue.