We understand how frustrating it can be when app features aren't working as expected. Our engineering team continuously updates and improves the app to provide the best experience for our community. Occasionally, these updates might cause certain features to shut down, change, or malfunction. If you're facing issues, follow these steps to resolve them. If the problem persists, our support team is here to assist you.
- Update Your Device's Operating System
- Ensure your device is running the latest OS version. Some apps require the newest updates to function correctly. To check for updates, go to your device's settings and install any available OS updates.
- Update or Reinstall the App
- Make sure the app is up to date. We regularly release updates to fix bugs and improve performance.
- Delete the app and clear any cached data.
- Download and install the latest version. Rest assured, deleting the app will not affect your account or saved data.
- Enable Necessary Permissions
- Apps need the right permissions to work properly. Confirm that you've granted all required permissions, such as internet access and location services. Foursquare products depend on location-based functionality.
If all of the above fails, please try the following steps in order:
- Clear your app cache (or offload the app for iPhone).
- Delete the app.
- Reinstall the latest version.
- Make sure to turn off any VPN apps you may have.
- Ensure that your device's location feature is turned on. Since our service relies on real-time movement and check-ins, it's crucial to allow the app access to your location at all times for proper functionality.
If you are still experiencing any issues after the troubleshooting steps, reach out for Support via the following link.
Clearing cache is a simple process, and it helps to resolve app glitches or free up storage. Here’s a quick guide:
- For Android:
- Go to Settings > Apps.
- Select the app you want to clear the cache for.
- Tap Storage > Clear Cache.
- For iOS:
- Go to Settings > General > iPhone Storage.
- Scroll down and find the app you want to offload.
- Tap the app, then select Offload App.